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This how-to guide will demonstrate how to provide public (anonymous) access to a problem space (project) for innovation collaboration with external customers. Note, that Sparkr does not allow public users to access app features. You will need to be a Jira Administrator to complete this guide. |
Step #1 - Create a permission scheme
First, we need to create a new permission scheme that will provide anonymous permissions:
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Alternatively, you can "copy" an existing permission scheme.
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Step #2 - Modify the permission scheme for public access
Now, we need to add/modify the created permission scheme to provide access to "anyone" for the actions required to find your public project and create/edit issues:
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Note, that if you omit assigning the other actions to the relevant Project Role, Application Access or Group then the relevant Jira Users will not be able to manage the created Problems or Possibilities.
Step #3 - Create & modify a Field Configuration to make "Reporter" optional
In order to create anonymous Problems and Possibilities, we need to change the "Reporter" field to "Optional" otherwise an error will be displayed.
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Alternatively, you could change the field configuration already applied to the project you want to make public.
Step #4 - Create a Field Configuration Scheme
To apply the field configurations created above, it has to be associated with issue types in a Field Configuration Scheme:
Navigate to the "Field Configuration Scheme" page through the Jira main menu (Jira Settings > Issues > Field Configurations Schemes)
Click "Add field configuration scheme", name it something appropriate (e.g. "Public Access Field Configuration Scheme")
Under the "Actions" column click "Configure" for the newly created configuration scheme
Associate Problem and Possibility issue types with the newly created field configuration scheme
Add any other issues types you'd like anonymous users to be able to create (e.g. task), otherwise they will receive a "reporter required" error
Step #5 - Apply the public permission scheme and field configuration
Finally, the schemes created above have to be applied to a project to enable public access:
Navigate to Settings for the project you would like to have publicly accessible
Select a different permission scheme for your chosen project (Permissions > Actions > Use a different scheme)
From the drop-down list, select the public access permission scheme create in Step #1 and click "Associate"
Select a different field configuration (Fields > Actions > Use a different scheme)
From the drop-down list, select the public access field configuration scheme created in Step #4 and click "Associate"
Step #6 - Test public access
To test public access you need to use one of the following methods so you're not recognisable to your usual Jira Cloud instance:
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