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  • Once you have created the Problem, you can now update the Sparkr problem details by clicking on the Sparkr icon.

  • You will complete both the “Define” and “Validate” tabs for the Problem

  • Note: hover over the (info) to see an explanation for the field. Also “SMS” in the example below is “text messages.”

Info

It is important to understand you “complete” the Problem by answering the question, “should this be solved?” in the Validate tab. This answer will determine if you then move on to detail a Possibility to solve the Problem.

Problem - Update.webm