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We often recommend that users create “Problem Spaces”, which are Jira projects that group similar problems your team is trying to solve as part of your innovation efforts. |
View
To view a Problem’s details you must navigate to the Jira issue view for that problem. To view all Problems you can use a filtered search within Jira. The video below shows how to quickly navigate to this view using the Sparkr in-app menu.
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Create
There are a number of mechanisms to create Problems within your Jira instance and Sparkr:
Sparkr “Add Problem” Page
Jira Global Menu
Jira Boards and Backlogs
Problems are an issue type created by Sparkr during the Getting started process and can only be created in Jira projects that have this issue type assigned.
Sparkr “Add Problem” Page
A dedicated Problem creation page can be accessed through the Sparkr global secondary menu or in-app menu. This page isolates only the mandatory issue creation fields (i.e. Project and Summary) and, if desired, provides a user the opportunity to “define” and “validate” a Problem before creating it.
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No Sparkr fields are mandatory for creating a Problem, however, some of your project field and screen configurations may require some fields as mandatory for issue creation. We recommend creating a more relaxed field configuration scheme for projects you would like to use with Sparkr. |
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Jira Global Menu
Jira provides a mechanism for creating issues from the Global menu via a popup modal window, which can be used for creating a Problem. This window can be shown by clicking the plus (“+”) icon and displays fields as configured by your users and administrators. See Atlassian’s documentation for more information on configuring required fields and screens your users.
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We suggest that the “Definition of Done” for a Problem is having enough information to answer the final question: Should this be solved? This answer determines if you then move on to formulate Possibilities to solve the Problem. |
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Linking
You can link Problems and Possibilities together to help provide references during your design thinking innovation process. To link either a Problem or Possibility, select “Link issue” when viewing a Problem/Possibility, then select “may solve” or “could be solved by” link type, finally searching for the Problem/Possibility you want to link.
Below is a short video which shows how to link a Problem and Possibility together once you have created them both.
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Delete
If you need to delete a Problem, you can complete this action through standard Jira functionality.
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