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Additional documentation is in progress, so check back here soon!

Create Problem

  • Problem Space: Best-practice is to create a new problem from the problem space (Jira project) you would like to associate it with, for example here a problem is created from the “marketing” problem space.

Problem - Create.webm

  • Create from Board: It is not best-practice, but users can also create a problem from the Problem Space board. This is a two-step process, as you need to create the problem, and then re-edit the problem for the specific Sparkr details.

Problem - Create from Board.webm

Update Problem

  • Once you have created the Problem, you can now update the Sparkr problem details by clicking on the Sparkr icon.

  • You will complete both the “Define” and “Validate” tabs for the Problem

  • Note: hover over the (info) to see an explanation for the field. Also “SMS” in the example below is “text messages.”

Problem - Update.webm

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