This page will walk you through how to create a Problem for a specific problem spaces, that you can then define, validate, prioritise and solve with one or more possibilities.
STEP #1
There are different ways to create a problem, this first way shows you how to do it from the specific problem space (Jira term = "project") you are focused on e.g. Customer Experience
To this follow these steps:
- Go to the "Projects" on the main Jira nav bar
- From here, you can select the problem space you think your problem best fits (you will have already created your problem spaces (click here for the "how to create a problem space")
STEP #2
Once you are on the project page you will have two ways to create a problem:
- On the left hand main Jira nav bar you can click on the "+" or
- You can click on the "+ create" from the bottom of your backlog column (name of this column might vary based on your workflow scheme, but it should be either "to do" or "backlog")
STEP #4
- Complete
- Upload Avatar picture (file size limit is 20KB)
- Enter in Persona character details
- Select the personality dimensions which describe your Persona
STEP #5
- Once you create the Persona card it will look like this once you finish... you can minimise the card by clicking on the " ^ "
- You can also use these icons
- Pencil icon - edit the Persona
- Trash icon - delete the Persona (you will be asked to confirm before deletion)
- Backlog icon - this will take you to a backlog list for the Persona
- The "Problem (grey) : Possibilities (green)" bar chart shows the number of issues. Click on either Problems or Possibilities part of the chart to view the list
